Fan Man: The Second Response Series™

When the emergency ends… we take it from here.
We proudly partner with local fire departments, police, and first responders to help secure scenes, protect property, and restore what matters after the call.
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Our Commitment to the Miami Valley

At Complete Detail Cleaning & Restoration, we believe in more than just restoring properties—we believe in supporting the communities we serve.

As a locally owned and operated company, we work directly with fire departments, law enforcement, and municipal leaders to ensure properties are secured, families are protected, and departments are supported following emergency events.

Our goal is simple:
Be the trusted partner departments can rely on before, during, and after an incident.

What Is Second Response

What Happens After the Call?

When first responders clear the scene, there’s still critical work that needs to be handled quickly, safely, and professionally.

That’s where we come in

We provide immediate support to:

  • Secure the property
  • Prevent further damage
  • Begin the recovery process

So your team can move on to the next call knowing the situation is handled.

What We Do After the Call

Comprehensive Second Response Services

We provide full-service support for fire, police, and emergency scenes:

Emergency Property Protection

  • Board-ups (fire, break-ins, vehicle impacts)
  • Tarp-ups for roofs and exposed areas
  • Scene securement with temporary fencing
  • Temporary power solutions
  • Tree removal and hazard mitigation

 

Fire & Incident Cleanup

  • Fire and smoke damage cleanup
  • Fire suppression water cleanup
  • Debris and structural hazard removal
  • Glass cleanup and site safety

 

Specialty & Biohazard Services

  • Tear gas cleanup
  • Biohazard and trauma cleanup
  • Decontamination and safety compliance

 

Water Damage & Mitigation

  • Emergency water extraction
  • Structural drying and moisture control
  • Damage prevention

 

Contents & Documentation

  • Contents inventory and pack-out
  • Cleaning and restoration of belongings
  • Full photo documentation and reporting
  • Insurance-ready documentation

 

Testing & Evaluation

  • Structural and environmental assessments
  • Moisture and damage verification
  • Proper documentation for next steps

 

We handle what comes next—so your team doesn’t have to.

How We Support First Responders

Supporting Our Local Heroes Beyond the Scene

We believe in giving back to the departments that protect our community.

On-Scene Support

  • Rapid response for board-ups and stabilization
  • Coordination with fire, police, and dispatch
  • Professional handling of sensitive situations

 

Community Initiatives

  • Smoke alarm installation programs
  • Fire prevention and safety events
  • Community outreach and education
  • Local department sponsorships

 

Training & Education

  • Continuing education (CE) classes
  • Real-world restoration insights
  • Joint training opportunities

 

Appreciation & Engagement

  • Station cookouts
  • Coffee with first responders
  • Department recognition events

 

Additional Support Programs

Going Beyond the Call

We’re always looking for ways to better support our community and first responders:

  • “After the Call” homeowner support resources
  • Emergency response information cards for families
  • Community safety sponsorships
  • Local outreach partnerships

 

Reducing Liability. Protecting Property Owners.

One of the biggest challenges departments face after a fire is ensuring properties are properly secured.

Unsecured structures can lead to:

  • Trespassing
  • Vandalism
  • Theft
  • Injury risks
  • Increased liability exposure

We work alongside departments to ensure every property is handled professionally, reducing risk and protecting both the department and the property owner.

 

FAN MAN: SECOND RESPONSE SERIES

Bringing Awareness Through Storytelling

Each month, we release a new Fan Man: Second Response comic based on real-world emergency scenarios.

These stories highlight:

  • What happens after first responders leave
  • How property is protected and restored
  • The importance of fast, professional follow-up

 

Designed to educate the community and support first responders

Supporting Structured Board-Up Programs

We actively support the development of structured, department-approved board-up rotation programs to eliminate “fire chasing” and ensure ethical, organized response.

Benefits:

  • Eliminates aggressive or unregulated contractors
  • Ensures fair and consistent service delivery
  • Protects property owners during vulnerable situations
  • Provides departments with a trusted, accountable partner

 

A Trusted Local Partner

  • Locally owned and operated (not a franchise or private equity-backed company)
  • Fast, reliable emergency response
  • Professional, uniformed, and respectful team
  • Clear communication with departments and property owners
  • Proven track record in large-loss restoration
  • Committed to ethical and community-first service

 

Your Local Points of Contact

Our Emergency Services Outreach team is dedicated to building strong relationships with local departments and ensuring seamless coordination before, during, and after emergency situations.

Tony Jollay – Emergency Services Outreach
With 26 years in the fire service, Tony understands the challenges departments face firsthand. He is focused on building strong, trust-based partnerships with local fire departments and ensuring properties are handled professionally while supporting both responders and the community.

Lindsay – Community & Partnership Coordinator
Lindsay works closely with departments and partners to ensure clear communication, coordination, and follow-through on all projects and initiatives. She plays a key role in supporting outreach efforts, maintaining relationships, and ensuring a smooth experience for both departments and property owners.

Together, Tony and Lindsay provide a consistent, reliable point of contact—ensuring departments have a trusted team they can count on when it matters most.

Invested in Our Community

We are proud to support local departments and community initiatives through:

  • Department events and training support
  • Community outreach and education
  • Local partnerships and sponsorships

 

Let’s Build a Partnership

If your department is interested in learning more about our services, implementing a board-up program, or establishing a trusted response partner, we’d love to connect.

Reach Out to Discuss How We Can Assist Your Department.

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